Frequently Asked Questions

Refyzo is strictly a B2B platform. We cater to registered mobile retailers, wholesale distributors, repair outlets, and corporate trade-in buyers. Valid business registration like GST or Udyam Aadhaar is required during sign-up.

Our onboarding team reviews all submitted documentation. Approvals are typically completed within 2 to 4 hours during normal business working hours (10 AM to 6 PM).

Every phone undergoes a strict 45-point testing protocol checking Wi-Fi/Bluetooth, Touch responsiveness, Battery health degradation, Speakers & microphones, Camera auto-focus, Biometrics (FaceID/Fingerprint), and checks against global IMEI blocklists.

We maintain a 48-hour return swap policy. If you receive a device that deviates from its declared grade specs, you can raise a support flag in your CRM. We will arrange a free reverse pickup and offer a replacement or credit refund.

We use custom-made multi-layered polymer pads and bubble capsules. Every shipment is sealed with tape containing tamper-evident indicators. All shipments are insured and dispatched within 24 hours via premium carriers.

For catalog purchases, the MOQ is 5 devices. For bulk lot auctions, you bid on preset palettes (usually 10 to 50 devices per lot) as specified in the individual lot details.